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View all questionsCan I cancel or reschedule my wash?
Cancelling is free any time before your washer is on the way. From the moment they set off, cancelling costs a flat GHS 35, deducted from your refund. Once the wash has started, it can no longer be cancelled — you can still raise a dispute afterwards if something went wrong.
When will I be charged?
You're charged when you book, before a washer is assigned to your job.
What happens if my washer is late?
If your washer hasn't arrived shortly after their expected time, we call you and them to sort it out, and you can request one 10-minute extension. If it still doesn't work out, your booking is cancelled and refunded in full — Washrr never charges you for a washer's late arrival or no-show.
How do refunds work?
Refunds go back to the payment method you paid with.
What do I do if I'm unhappy with my wash?
You have 7 days after your service to raise a dispute, even if you've already confirmed the job was done. Confirming doesn't give up your right to complain.
How do I contact my washer?
Through the app, using a masked, in-app call — your and your washer's real phone numbers are never shared with each other.
Still need help?
Our support team is here for you.
Get in touch and we'll be happy to help.
Both answered 07:00–19:00 daily, Accra time.
